In the event that a patient needs to cancel a scheduled appointment with us, we require 24 hours notice so that we may possibly accommodate the needs of other patients. In the case of a same day cancellation or if a patient fails to show up for a scheduled appointment without notice, a charge of $25 will be applied to patients account and must be paid prior to any further appointment being scheduled. We understand emergency situations do arise and in those cases we will try to accommodate the situation to the best of our ability.
For the safety of children and the relaxation of our guests, we ask that patients do not bring children under the age of 12 with them to an appointment.
An existing patient who refers a new patient is eligible to receive a $25 illumeMD Gift Card. The new patient must pay for their service prior to the referring patient receiving the $25 gift card. The new patient MUST write the referring patients name on their Patient Registration form for proper credit to be given. No retroactive referral credit will be given.
PRODUCT RETURN POLICY:
illumeMD will accept returns on any unopened products within 7 days of purchase. Unfortunately, we cannot accept returns on opened skincare or cosmetic products.
PACKAGES AND SERIES PURCHASES:
When purchasing a series or a package of treatments, there are no refunds on these purchases.
illumeMD promotions and/or special pricing cannot be combined or used with other illumeMD promotional offers. Price adjustments will not be made on previous purchases or services. You must present any promotions and/or special pricing at time of service.
Leaving gratuity is always left to the discretion of our patients. As in all service businesses, it is common practice to leave gratuity when the professional has performed a service to the patient’s satisfaction. Due to the variety of services provided at illumeMD, not all treatments expect gratuities, so do not feel that it is necessary. Typically, facial treatments do receive gratuities ranging from 15-20% as common practice. Unless noted, gift certificates for treatments and/or packages do not include gratuity.
CELL PHONE USE:
We ask that patients turn their cell phone to silent and keep cell phone use to a minimum while in any common areas. We also ask that patients do not use their cell phone while receiving treatment.
Please make sure to keep your eye on any personal items as we can not be responsible for lost or stolen items.
Prices, services, promotions and programs are subject to change without notice.